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Important login information for current CAMWorks users

You need your own unique login to access the Download Area and the Forum. Please register on the login page by clicking the Click here to join link under the Sign In box. After your registration is verified, you will be notified by email that you have access.

In order to receive login access, you must include your CPD # (Copy Protection Device) when you register:

For hardware dongles the CPD # is the 5 digit number on the dongle.
For software licenses, the CPD # is the 6 digit number in the license file (*.lic) .

Support

Our products are supported through a worldwide network of authorized resellers, who undergo rigorous technical training annually to maintain their distributor status. If you encounter technical issues concerning our products, your first step is to determine if this is a known issue. If so, there may be a fix available through the "Live Update" feature of your product or a temporary work around may be available.

When you have questions about the operation of CAMWorks, or you cannot find a solution to a problem that you are reasonably certain is caused by CAMWorks, contact your CAMWorks reseller for assistance. Your reseller is familiar with your system environment and is able to provide prompt assistance. If you are unable to reach the distributor, you may also contact Technical Support.

You Can Do Some Basic Troubleshooting

Before you contact your reseller for assistance, there are a number of areas you can check. The following list is designed to help you discover common problems or direct you toward problem areas that may have been overlooked. In some cases, your problem may be caused by something as simple as a loose cable.

Make sure your hardware and software meet the minimum system requirements. Windows requires a considerable amount of computing power, memory and disk space. When you try to run Windows applications such as CAMWorks, you may find your computer is unable to handle the demand.
Make sure your hardware and peripherals are set up correctly. If Windows is not operating correctly, or your mouse or printer are not functioning, you need to troubleshoot Windows or the peripheral equipment, not CAMWorks.
Check all cable connections. It's possible your problem can be caused by a loose cable.
Read the manuals for your equipment and verify that you have followed all the instructions.
Read the Release Notes. The CAMWorks Setup program installs a Release Notes file that may contain important information. The file can be opened from the Programs tab in the Start menu.